We ship our products to various countries, the specific shipping costs per country are as follows:
|Country||Shipping costs||Free shipping|
|Belgium||€ 8,95||Above € 75|
|Denmark||€ 24,95||Above € 100|
|France||€ 12,95||Above € 100|
|Germany||€ 9,95||Above € 100|
|Luxembourg||€ 12,95||Above € 100|
|The Netherlands||€ 6,95||Above € 50|
Packed and shipped with care
We will do everything possible to deliver your order complete and free from breakage. That is why we pack each product carefully by hand.
We send our packages with DHL, in Belgium they are handed over to Bpost.
After placing the order, we will process the order quickly. All orders received on working days before 2 p.m. will be sent the same day.
You will receive an email with track and trace as soon as the order is on its way, via this link you can follow the package. During special offers and holidays the delivery time may be longer.
Breakage during delivery
We pack every order carefully, unfortunately it happens that a product breaks during delivery. If the products are delivered damaged or broken, we would like to receive an e-mail as soon as possible with pictures of the breakage/damage. This e-mail may be sent to email@example.com stating the corresponding order number and your name.
At Royalboch.com you have 14 days after receiving the order to decide whether you want to keep the purchase.
Returning the entire order
We would like to receive the entire order, well packed, together with the completed return form. You must pay the return costs yourself.
As soon as we have received your order in good order, we will let you know via e-mail and the full amount of the order including the original delivery costs will be refunded to you within 14 days.
Returning part of the order
We would like to receive the products concerned, well packed, together with the completed return form. You will have to pay the return costs yourself.
You will receive an e-mail as soon as we have received the products in good order. The amount of the returned products will be refunded into your account within 14 days.
Return products must be undamaged and have the original packaging including the barcode sticker. Unfortunately, we cannot take back the products without a barcode sticker.